What is the cut-off time for must ride air cargo to Hawaii?
The cargo must be pre-booked and on our dock by 1900 local time at the latest, prior to shipping overnight to Hawaii.
What is the Consolidated air freight schedule?
0230 local time for LAX departure to Honolulu, Tuesday through Saturday. Freight must be on our dock by 1900 the day before the flight for must ride service. We move freight Monday through Friday via air to Honolulu.
What information do you need to provide me with a quote?
Complete origin and destination addresses along with contact person and phone number. Zip codes are critical! Commodity – the more detail you can provide the better. The ocean tariff is very specific. Measurement of the shipment, length, width, and height in inches for each piece along with the weight. What is required at time of delivery? Curbside, lift-gate pallet jack, inside, unpacking, 2-man, etc. Value of freight if you need additional insurance, as per our standard terms and conditions we are only liable for $50 per shipment. Please make sure to ask for additional insurance if needed when you book [...]
What documents are required to ship to International locations?
Commercial invoices Export licenses Packing licenses Consignee EIN number Letters of credit if required Export License if required Please reach out to us if shipping international to make sure everything is in order prior to shipping.
What are your hours of operation?
Los Angeles location: 9am to 9pm, local time, Monday - Friday, closed on weekends Hawaii locations: 8am to 4pm, local time, Monday - Friday for will call and 24-7 for deliveries and recoveries. Contact dispatch for information about other locations: dispatch@thedeliverypeople.com
What is the Max dim for air freight consolidation?
Standard pricing: must be under 84 inches in all directions. If dimensions are greater, please reach out to us for oversized pricing. We can move items to Honolulu that are up to 115 inches tall depending on the other dims.
How do I file a claim?
Please go to the following link to start the process of filing a claim: CUSTOMER CLAIM FORM
How do I track my shipment with TDP?
If you have a TDP pro number you can track your shipment online with us at the following link: TRACKING Have a TDP login in? You can click here to access all your historical data. To request a login for your account please email us at dispatch@thedeliverypeople.com If you don’t have a TDP number or just need additional assistance please call our friendly customer service people at 808-484-2188
How do I get a quote at The Delivery People?
Please email us at quotes@thedeliverypeople.com or if you are new customer with a first time shipment please email us at sales@thedeliverypeople.com. We also offer a QUICK QUOTE FORM.
