HST | PST | CST | EST 00:00 AM

CALL: 808-484-2188

FAQs2021-10-12T16:39:39+00:00
Stack of Cargo Containers at the docks

FAQS

Do you have a ramp at your locations?2021-11-18T00:29:11+00:00

Yes we do.

Do you have a direct line to your Hawaii locations?2021-11-18T00:28:39+00:00

Our customer service office is located in Los Angeles and all calls filter through there. We are happy to answer any questions you may have by calling the number on our website.

How often do you sail?2021-11-18T00:27:23+00:00

Twice a week, Saturdays and Wednesdays. Our ocean freight services typically take 8-10 days.

Are there receiving prices or does that come with the freight costs?2021-11-18T00:27:07+00:00

There are no additional receiving charges. If you need freight picked up, however, there are additional costs.

Do you have a receiving warehouse in LA?2021-11-18T00:26:37+00:00

Yes, in Hawthorne California.

Will you deliver to my house or do I have to pick my package up from your facility? (For this one are there any limitations to this?)2021-11-18T00:22:57+00:00

We will be happy to set up a delivery to your house.

How do I get credit with The Delivery People?2021-11-30T18:22:40+00:00

Please complete this credit application and email it back to ar@thedeliverypeople.comclick to download

Do I have to get credit to ship with The Delivery People?2021-10-06T03:26:58+00:00

No, we can offer prepay shipping for your urgent orders. We can accept credit card, check or bank transfers prior to delivery of your shipment. You can also setup credit terms by completing this credit application and email it back to ar@thedeliverypeople.comclick to download

How do I calculate dim weight for international air freight?2021-10-01T14:36:09+00:00

To figure out air freight dim weight for international freight: Length x width x height divided by 166. If the dim weight is greater than the actual weight that number will be used to figure out your cost of shipping.

How do I calculate dim weight for U.S. domestic air freight?2021-10-01T14:36:15+00:00

To figure out the air freight dim weight: Length x width x height divided by 194. If the dim weight is greater than the actual weight that number will be used to figure out your cost of shipping.

How do I calculate cubic feet for ocean shipping?2021-10-01T14:36:21+00:00

Length x width x height and divide by 1728 to figure out cubic feet. Rule of 45 applies to heavy cargo. If length x width x height divided by 45 is greater than the cubic feet total that number will be used to calculate the ocean charge.

How to pay an invoice?2021-10-08T20:12:50+00:00

We accept all major credit cards. Payment will be required prior to delivery if you are paying as you go. Click on the following link for our credit card authorization form: CREDIT CARD AUTHORIZATION.

If you require bank details or wish to pay another way please email: ar@thedeliverypeople.com

Max dims for ocean freight consolidation2021-10-01T14:36:54+00:00

90 inches wide and 100 inches tall max dims to move in a container. Anything over those dims please reach out to us for a quote to move as break bulk (outside a shipping container).

Sailing Schedule for ocean shipping to Hawaii2021-10-01T14:36:59+00:00

Wednesday and Saturday sailing to Hawaii. All Islands serviced on these sailings. E-mail us for a booking prior to dropping your freight. We will provide you with a TDP number to drop under.

What transit times do you offer to Hawaii (HNL)?2021-10-01T14:37:03+00:00

Must Ride Service: next business day from LAX to Honolulu; 2 business days to Neighbor Islands.
General Service: 2-3 business days from LAX to Honolulu; 3-5 business days to Neighbor Islands.
Economy Air: 4-5 business days from LAX to Honolulu and 5-7 business days to Outer Islands.
Ocean to Oahu is 8-10 business days and outer Islands is 12-15 business days.

What transit times do you offer to Alaska (ANC)?2021-10-01T14:37:09+00:00

We provide air and ocean service to Alaska. We can route from any point in the lower 49 states to Alaska or you can drop to our Los Angeles (LAX) dock. Transit time from LAX will be 3-5 business days via air and ocean is about 2 weeks. Transit times from other locations will vary. Please reach out to us for a quote from our LAX dock or anywhere in the lower 49 states.

What is your transit time to Puerto Rico (SJU)?2021-10-01T14:37:14+00:00

We can provide priority shipping, 1-2 business days and general 3-5 business days service to Puerto Rico. We also provide ocean shipping services, but transit time will vary depending on where the shipment originates on the mainland. Please reach out to us for a quote.

What is your transit time to Guam (GUM)?2021-10-01T14:37:19+00:00

We can provide priority air shipping, 5-7 business days service to Guam from any point in the lower 48 states. General air service would be 8-10 business days. We also provide ocean shipping services, but transit time will vary depending on where the shipment originates on the mainland. Plan on 3-4 weeks. Please reach out to us for a quote.

What is the transit time to Hawaii via ocean?2021-10-01T14:37:24+00:00

From Long Beach, CA to Honolulu, the sailing time frame is 5 days, 2-4 additional days to the neighbor islands. Note additional time is required for loading and unloading.

What is the cut-off time for must ride air cargo to Hawaii?2021-10-01T14:37:28+00:00

The cargo must be pre-booked and on our dock by 1900 local time at the latest, prior to shipping overnight to Hawaii.

What is the Consolidated air freight schedule?2021-10-01T14:37:38+00:00

0230 local time for LAX departure to Honolulu, Tuesday through Saturday. Freight must be on our dock by 1900 the day before the flight for must ride service. We move freight Monday through Friday via air to Honolulu.

What are your hours of operation?2021-10-08T20:22:56+00:00

Los Angeles location: 9am to 9pm, local time, Monday – Friday, closed on weekends
Hawaii locations: 8am to 4pm, local time, Monday – Friday for will call and 24-7 for deliveries and recoveries.

Contact dispatch for information about other locations:
dispatch@thedeliverypeople.com

What is the Max dim for air freight consolidation?2021-10-01T14:38:21+00:00

Standard pricing: must be under 84 inches in all directions.
If dimensions are greater, please reach out to us for oversized pricing. We can move items to Honolulu that are up to 115 inches tall depending on the other dims.

How do I file a claim?2021-10-01T14:38:27+00:00

Please go to the following link to start the process of filing a claim: CUSTOMER CLAIM FORM

 

How do I get a quote at The Delivery People?2021-10-01T14:39:14+00:00

Please email us at quotes@thedeliverypeople.com or if you are new customer with a first time shipment please email us at sales@thedeliverypeople.com.

We also offer a QUICK QUOTE FORM.

Go to Top