Do you have a ramp at your locations?
Yes we do.
Do you have a direct line to your Hawaii locations?
Our customer service office is located in Los Angeles and all calls filter through there. We are happy to answer any questions you may have by calling the number on our website.
How often do you sail?
Twice a week, Saturdays and Wednesdays. Our ocean freight services typically take 8-10 days.
Are there receiving prices or does that come with the freight costs?
There are no additional receiving charges. If you need freight picked up, however, there are additional costs.
Do you have a receiving warehouse in LA?
Yes, in Hawthorne California.
Will you deliver to my house or do I have to pick my package up from your facility? (For this one are there any limitations to this?)
We will be happy to set up a delivery to your house.
How do I get credit with The Delivery People?
Please complete this credit application and email it back to ar@thedeliverypeople.com - click to download
Do I have to get credit to ship with The Delivery People?
No, we can offer prepay shipping for your urgent orders. We can accept credit card, check or bank transfers prior to delivery of your shipment. You can also setup credit terms by completing this credit application and email it back to ar@thedeliverypeople.com - click to download
How do I calculate dim weight for international air freight?
To figure out air freight dim weight for international freight: Length x width x height divided by 166. If the dim weight is greater than the actual weight that number will be used to figure out your cost of shipping.
How do I calculate dim weight for U.S. domestic air freight?
To figure out the air freight dim weight: Length x width x height divided by 194. If the dim weight is greater than the actual weight that number will be used to figure out your cost of shipping.
