Our terms and conditions which can be found at the following link: SERVICE TERMS. Additional insurance may be purchased for a nominal fee to cover your high value items, but the insurance must be requested at time of booking your shipment.
Complete origin and destination addresses along with contact person and phone number. Zip codes are critical! Commodity – the more detail you can provide the better. The ocean tariff is very specific. Measurement of the shipment, length, width, and height in inches for each piece along with the weight. What is required at time of delivery? Curbside, lift-gate pallet jack, inside, unpacking, 2-man, etc. Value of freight if you need additional insurance, as per our standard terms and conditions we are only liable for $50 per shipment. Please make sure to ask for additional insurance if needed when you book [...]
Commercial invoices Export licenses Packing licenses Consignee EIN number Letters of credit if required Export License if required Please reach out to us if shipping international to make sure everything is in order prior to shipping.
If you have a TDP pro number you can track your shipment online with us at the following link: TRACKING Have a TDP login in? You can click here to access all your historical data. To request a login for your account please email us at firstname.lastname@example.org If you don’t have a TDP number or just need additional assistance please call our friendly customer service people at 808-484-2188